Work Experience

CopayAssistRx — Salesforce Administrator / Data & Reporting Specialist

Mar 2024 – Present

Redesigned and optimized workflows in collaboration with the Care Management team to streamline user processes.
Created new fields, objects, and page layouts within Salesforce to support business requirements.
Managed user permissions and access to maintain data confidentiality and platform security.
Developed and delivered training to end users on redesigned processes and Salesforce best practices.
Built custom Salesforce reports and dashboards to provide visibility into operational metrics and client-specific KPIs.

Grove Collaborative — Warehouse Associate

Aug 2023 – Feb 2024

Maintained accuracy and speed in a high-volume fulfillment environment, consistently meeting performance metrics.
Demonstrated attention to detail and operational efficiency in a team-driven workplace.

SP+ (SP Plus) — Scheduling Coordinator

May 2022 – Sep 2023

Coordinated scheduling for 100+ staff including airport bus drivers and cashiers.
Processed payroll using Kronos and maintained scheduling records in Excel.
Developed strong time management and organizational skills while supporting a large operational team.

Centene Corporation — IT Support Specialist

Jun 2020 – Apr 2022

Delivered Tier 1 technical support across hardware and software systems.
Tracked and resolved user issues via ServiceNow, maintaining high resolution efficiency.
Updated internal documentation as processes evolved to ensure current guidance.
Contributed to identifying recurring issues by monitoring patterns in help desk tickets.

Kforce Inc — IT Support Specialist (Contract to Hire at Centene)

Oct 2019 – Jun 2020

Supported system troubleshooting and service requests during initial placement, leading to full-time hire.

Retail Technology Group — Help Desk Technician

Mar 2019 – Oct 2019

Provided POS system support to restaurant clients in fast-paced environments.
Identified recurring technical issues and worked with senior staff to implement resolution workflows.

Robert Half — Help Desk Technician (Contract to Hire at Retail Technology Group)

Nov 2018 – Mar 2019

Delivered high-quality customer service and technical troubleshooting, leading to full-time offer.

Bullhorn — Technical Support Analyst

Jun 2017 – Aug 2018

Achieved 90%+ customer satisfaction rating through responsive, cross-functional product support.
Supported five core company products and worked extensively within Salesforce as a ticketing system.
Edited training documentation as processes evolved and self-trained via the Salesforce sandbox environment.